We provide free delivery on orders over $200 delivered within the Sydney Metro Area.
Orders under $200 within Sydney Metro will be charged a flat delivery fee of $35.
Orders to areas outside of Sydney Metro
will be charged a delivery fee.
For a delivery quote outside of this area, please contact us at firstname.lastname@example.org and provide us with the following information:
- The piece you are purchasing.
- The quantity and choice of timber.
- Full delivery address.
- Contact details.
Our current lead time is approximately 4-6 weeks. Please note: The expected lead time is an estimate only. Various factors may influence the time frame, such as the time it takes for payment to clear, the location of delivery, or our work schedule.
We make every effort to get items delivered within the advertised lead time from the day of your cleared payment. Occasionally it may take longer if there are any logistical or unforeseen issues. We will always aim to notify clients of any potential delays.
If you require delivery in advance of our lead time please contact us prior so that we may be able to arrange an expedited delivery time frame.
Once an order is placed you will be sent a confirmation email and our craftsmen will
begin the process of getting your order to you.
We will ask you to sign a delivery slip upon receipt of your piece.
It is the responsibility as the client to ensure that you have suitable access into your property and into the designated room for any products you order from us, as items cannot be refunded/exchanged for access reasons.
Due to popularity or circumstances
beyond our control, some pieces may be delayed, unavailable or out of stock.
reserve the right in all instances (bespoke or otherwise) to cancel an order at
our discretion before items have been delivered. A full refund will be issued
in such circumstances.